Frequently Asked Questions
1. Do I need an account to make a purchase?
Ans: No, you do not have to make an account. However, having an account will facilitate subsequent purchases as your details would already be in our system.
2. How do I make an order?
Ans: Go to the desired item's page and choose the size and quantity you need. Click on 'ADD TO CART'. When you are ready to make payment, click on your shopping 'CART' at the top right hand corner of the page. Review the items you've picked out and click on 'CHECKOUT'.
3. How do I make payment?
Ans: When you are ready to make payment, go to your shopping cart and review the items you've picked out. Click on 'CHECKOUT'. Fill in your details( email & address) and click on 'CONTINUE...' After selecting the shipping method, click on 'CONTINUE...'. Select your preferred payment method and click 'COMPLETE ORDER'. You will receive a confirmation email.
4. How do I use my discount code?
Ans: When you are ready to pay, click on 'CHECKOUT' on your shopping cart page. Type in the discount code on the right side of the page. Click on 'APPLY' and the discount will be applied to the total amount.
5. How do I amend or cancel my order after confirming it?
Ans: Contact us at 90678584 or email us at firstname.lastname@example.org. We will amend or cancel it for you.
6. Will an item be restocked?
Ans: No, once the item is sold out, we will not restock it as we want to maintain the exclusivity of our abaya. However, we do send a small amount of our stock to Ayuapparels.com. So please to check for stocks on their website to avoid a second disappointment.
7. How do I return a defective item?
Ans: Contact us at 90678584 with a photo of the defect/damage. You can either post it back to us using registered mail (we will reimburse it)or send it to our place in Woodlands. Once we get it back, we will replace with the same abaya (subject to availability). If the design is out of stock, you can then choose another abaya from our collection.